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Our Outlook integration is not working

Employee's Outlook and Teams calendar is not updated with absence status from BitaBIZ

Mathias Anneberg avatar
Written by Mathias Anneberg
Updated over a week ago

Synchronization of absence status from BitaBIZ to our Outlook Exchange server has stopped working

This article assumes that the integration from your BitaBIZ account to your Microsoft Exchange server (Outlook & Teams calendar system) has already been set up.

There are typically 2 reasons why the integration has stopped working!

1) Your Microsoft "Client secret" created for the integration has expired.

If the integration has generally stopped working for all your employees, it is because your Client secret needs to be updated. Follow this guide.

2) A new employee does not get their absence status updated.

If an Application Access Policy for the Exchange integration has been created on your Azure AD to limit API access to specific employees, then the employee must also be connected to this policy, otherwise, the employee will not get updated events in Outlook.

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