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Our Outlook integration is not working

Employee's Outlook and Teams calendar is not updated with absence status from BitaBIZ

Mathias Anneberg avatar
Written by Mathias Anneberg
Updated this week

Synchronization of absence status from BitaBIZ to our Outlook Exchange server has stopped working

This article assumes that the integration from your BitaBIZ account to your Microsoft Exchange server (Outlook & Teams calendar system) has already been set up.

There are typically three reasons why the integration has stopped working, or why events are not being synchronized with Outlook!

1) Your Microsoft "Client secret" created for the integration has expired.

If the integration has generally stopped working for all your employees, it is because your Client secret needs to be updated. Follow this guide.

💁 Please note that registrations created while the Exchange integration was down will not be re-synchronized with Outlook when the Client Secret is renewed.

If desired, you can delete the registration in BitaBIZ and create it again. The new registration will then be attempted to synchronize with Outlook.

You can see when the Client Secret has expired via the BitaBIZ enterprise application in your Microsoft Entra ID, meaning events registered after the expiration date have not been synchronized with Outlook.

💁 We recommend that you create a reminder or change request for when the Client Secret expires, so that you receive a notification in good time and can renew it before it expires.

2) A new employee does not get their absence status updated.

If an Application Access Policy for the Exchange integration has been created on your Azure AD to limit API access to specific employees, then the employee must also be connected to this policy, otherwise, the employee will not get updated events in Outlook.

3) Registration pending approval

Please note that registrations awaiting manager approval will not be synchronized with Outlook until the registration has been approved.

Therefore, check whether the issue is due to the registration awaiting approval.

Registrations that are awaiting approval will be marked with the color red in the employee’s calendar in BitaBIZ.

Registration types synchronized with the Outlook calendar:

  • Vacation

  • Other vacation

  • Sick

  • Child sick

  • Time off

  • Other leave

  • Custom registration types

  • Day bank (Minus days)

Registration types not synchronized with the Outlook calendar:

  • Mileage

  • Overtime

  • Time registrations

  • Work hours (Flextime)

  • Day bank (Plus days)

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