You can update your billing information yourself under Setup admin → Company → Subscription plan.

Save your changes by clicking Update subscription plan, and they will appear on your next invoice.

BitaBIZ primarily sends invoices as e-invoices, if possible. E-invoicing information is automatically retrieved from the NemHandel register.

If your company is not registered for e-invoicing, or if you do not wish to receive e-invoices, the invoice will be sent as a PDF via email.

You can set this up on your BitaBIZ subscription page by deselecting e-invoice and entering an invoice email address.

You will receive your invoice when your paid subscription period starts, and then quarterly in advance at the beginning of each calendar quarter.

The payment term is 14 days from the invoice date.

The invoice covers your subscription for the upcoming quarter and is calculated based on:

If your subscription starts in the middle of a quarter, the first invoice will be calculated proportionally for the remaining part of the quarter.

All details about billing, payment terms, and calculation basis can be found in BitaBIZ’s current terms, which you can find here.

BitaBIZ invoices quarterly in advance based on the number of active users on the account at the start of the quarter.

If the number of employees changes after the start of the quarter (e.g., due to resignations), this will not affect the current invoice, but will be reflected on the next invoice, provided the users have been made inactive.

Please note that employees will continue to be included in billing as long as they are listed as active users in the system.

You can get an overview of active users as of the date we invoiced by going to:

Here you can see which users are active and ensure that former employees are properly deactivated. Read more about the report library here.

Billing is calculated based on the number of active users and is updated quarterly in advance.

If you:

the change will be reflected on the next invoice.
Changes do not affect the current billing period.

Yes, you can change your subscription plan at any time, including:

These changes can be made at any time via Setup admin → Company → Subscription plan.

When do the changes take effect?
​Changes will generally take effect from the next billing period and will be reflected on your next invoice. This means that changes made in the middle of a billing period will only affect the next quarter’s billing/price.

The QR scanner feature is included at no extra cost. As with our other advanced time registration features, using the QR scanner requires that the EU Add-on module is activated on your account.

In our Help Center, you have access to all your BitaBIZ agreement documents. Here’s where you can find your agreement documents:

You also have access to an archive of historical agreement documents here!

You can generate a list of inactive employees in BitaBIZ and use it to check which employees are listed as inactive.

You have two options:

Option 1: Via Payroll Admin

Option 2: Via HR Statistics

The list can be used to check which employees are registered as inactive in BitaBIZ.

An inactive user no longer has access to BitaBIZ, but the user’s history is still stored in the system. The history is included in the API, statistics and reports, and Payroll Admin can still access the employee’s inactive calendar.

Even if an employee is inactive, their history is still stored in BitaBIZ. Data can still be used in the API, reports, and statistics. The extra cost covers the ongoing expenses of hosting, retaining, and processing your data securely and correctly in accordance with GDPR.

Yes. The change was announced in the BitaBIZ News Center on April 10, 2026.

From July 1, 2026, inactive users will be billed at DKK 2 per month per inactive user. When an inactive user is deleted, billing for that user stops.

The change was introduced because the number of inactive users on the BitaBIZ platform is increasing. BitaBIZ therefore recommends that customers review their inactive users and use the automatic deletion solution if they no longer need to retain user history.

You can read the announcement here: Update to Terms of use

You can terminate your subscription by giving written notice via email to [email protected].
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The notice must be received before the start of a new calendar quarter and will take effect from the following quarter unless otherwise agreed.

The notice period depends on when in the quarter the termination is received.

You can terminate the subscription:

The subscription is automatically renewed each quarter unless timely notice is given before the start of the next quarter.

See BitaBIZ’s current terms here for more information.

No. You are not billed after termination unless otherwise agreed.

If you terminate your subscription during an ongoing quarter, the invoice for that quarter will already have been issued and your agreement will remain in effect for the rest of the quarter.
The subscription ends at the end of the current quarter, and no further invoices will be sent.

Data can be accessed and downloaded until the last day of the subscription period, after which BitaBIZ will delete all data in accordance with GDPR legislation.